Refund Policy

**Fery Rides Payment Refund Policy**

At Fery Rides, we understand that sometimes situations may require refunds for payments made through our app. We aim to provide a fair and transparent refund process for our customers.

**1. Eligibility for Refund:**
- Refunds will be considered in the following situations:
- Overcharged or double-charged transactions.
- Failed payment transactions due to technical issues on our end.
- Cancellations made within the specified time frame.

**2. Refund Process:**
- To request a refund, users must contact our customer support team within 24 hours of the transaction.
- Provide the necessary transaction details for verification.
- Refunds will be processed within 7 business days.

**3. Non-Eligible Situations:**
- Refunds will not be provided for completed rides or for situations where the issue is due to user error.
- In-app wallet balance refunds will be transferred back to the user's Fery Rides wallet.

**4. Disputes:**
- In case of disputes or concerns, our customer support team will investigate and make a fair judgment.

**5. Changes to the Policy:**
- Fery Rides reserves the right to modify this refund policy as needed.

**6. Contact Us:**
- For refund requests or inquiries, please contact our support team at [support@feryrides.com](mailto:support@feryrides.com).

**7. Feedback:**
- We welcome your feedback to help us improve our services.

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Please note that this is a general template. You may want to consult with legal experts or adapt it as needed to comply with local laws and regulations for your specific business.

If you have any questions or need further assistance, feel free to ask.